You will drive the evolution of CERN’s Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.

Your responsibilities

• Identify and present relevant technical solutions (e.g. AI based automation)  by following new releases and announcements from the PaaS service provider (ServiceNow).
• Regularly interact with business process experts to capture business needs.
• Prepare and maintain a functional platform development plan in collaboration with our providers, business and the lead developer, participate to prototype building.
• Assist and replace when needed the platform lead developer in coordinating development effort.
• Participate to the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices.